CUSTOMER SERVICE If you have ever had to deal with a
major corporation's customer service then you will
really appreciate this.
My Aunt died this past January. Citi Bank billed her
for February and March for their monthly service
charge on her credit card, and then added late
fees and interest on the monthly charge. The balance
had been $0.00... now was somewhere around $60.00.
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in
January."
CitiBank: "The account was never closed and the late
fees and charges still
apply."
Me: "Maybe, you should turn it over to collections..."
CitiBank: "Since it is 2 months past due, it already
has been."
Me: "So, what will they do when they find out she is
dead?"
CitiBank: "Either report her account to the frauds
division, or report her
to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me ......?"
Me: "Did you just get what I was telling you.... the
part about her being
dead?"
CitiBank: "Sir, you'll have to speak to my
supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late
fees and charges still
apply."
Me: "You mean you want to collect from her estate?"
CitiBank: "....(stammer)" .... "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given...
)
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death..."
Me: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Me: "Well... if you figure it out, great! If not, you
could just keep
billing her...I suppose...don't really think she will
care...."
CitiBank: "Well...the late fees and charges do still
apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot
number given. )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your
planet?!!"
God Bless America!
major corporation's customer service then you will
really appreciate this.
My Aunt died this past January. Citi Bank billed her
for February and March for their monthly service
charge on her credit card, and then added late
fees and interest on the monthly charge. The balance
had been $0.00... now was somewhere around $60.00.
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in
January."
CitiBank: "The account was never closed and the late
fees and charges still
apply."
Me: "Maybe, you should turn it over to collections..."
CitiBank: "Since it is 2 months past due, it already
has been."
Me: "So, what will they do when they find out she is
dead?"
CitiBank: "Either report her account to the frauds
division, or report her
to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank:"...excuse me ......?"
Me: "Did you just get what I was telling you.... the
part about her being
dead?"
CitiBank: "Sir, you'll have to speak to my
supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late
fees and charges still
apply."
Me: "You mean you want to collect from her estate?"
CitiBank: "....(stammer)" .... "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given...
)
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death..."
Me: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Me: "Well... if you figure it out, great! If not, you
could just keep
billing her...I suppose...don't really think she will
care...."
CitiBank: "Well...the late fees and charges do still
apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot
number given. )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your
planet?!!"
God Bless America!
