A sweet grandmother telephoned St. Joseph 's Hospital. She timidly asked, "Is it possible to speak to someone who can tell me how a patient is doing?" The operator said, "I'll be glad to help, dear. What's the name and room number?" The grandmother in her weak, tremulous voice said "Noreen, Room 302." The operator replied, "Let me place you on hold while I check with her nurse." After a few minutes, the operator returned to the phone and said, "Oh, I have good news. Her nurse just told me that Noreen is doing very well. Her blood pressure is fine; her blood work just came back as normal, and her physician, Dr. Cohen, has scheduled her to be discharged on Tuesday." The grandmother said, "Thank you. That's wonderful! I was so worried. God bless you for the good news." The operator replied, "You're more than welcome. Is Noreen your daughter?" The grandmother said, "No, I'm Noreen in 302. No one tells me sh!t."