Most of all, he tried to understand what pleased the fans so that’s why he went back to Milwaukee, courted Pocono and resumed talks with Phoenix and MIS.
In his battles with NBC Sports and ABC for more exposure, he created some ill feelings, just like with Firestone when he started shopping the tire deal. But he was fighting for his brand and trying to improve the bottom line for the HG family. The owners revolted over new car and parts prices, even though engines leases were reduced, and he should have replaced TGBB with Derrick Walker a long time ago to handle those problems.
On the flip side, he also established a good working relationship with Honda, Verizon, General Motors, APEX, most of the promoters and the media.
But, as bad as many of feel for Randy right now, I feel even worse for Indy car racing.