AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
A Dell customer called to say he couldn't get his computer to fax anything, After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
An exasperated caller to Tech Support couldn't get her new Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
A user trying to install new software...
Customer: "I'm having a problem here. Do I put the serial number in the box that says 'serial number,' or do I put it in the box that says 'company'?"
Tech Support: "What seems to be the problem?"
Customer: "When I change my font sizes, the letters change size."
More stories can be found at the Computer Stupidities web site
http://www.rinkworks.com/stupid/
A Dell customer called to say he couldn't get his computer to fax anything, After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
An exasperated caller to Tech Support couldn't get her new Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
A user trying to install new software...
Customer: "I'm having a problem here. Do I put the serial number in the box that says 'serial number,' or do I put it in the box that says 'company'?"
Tech Support: "What seems to be the problem?"
Customer: "When I change my font sizes, the letters change size."
More stories can be found at the Computer Stupidities web site
http://www.rinkworks.com/stupid/