DAMN!! You musta had a laundry list of repairs and things that needed attention. And a month for them to do the work? Hrumpff... Is it a private company or dealer doing the repairs or a company owned facility, company owned being the one you drive for.
It’s warranty work at the dealer. My truck is a 2022 Peterbilt that I got somewhere around last April. Everything was pretty good with the truck until one day it asked me to do a manual regen while I was on my way to Toyota in Texas late last fall.
I don’t know all of the functions of a regen but the basic premise is that it involves the super heating of filters that are used in capturing the ‘bad stuff’ associated with the exhaust emissions system. I’m assuming carbon and the like. Most times, while parked and idling for extended periods, the truck will automatically perform a mini regen. Basically the truck while automatically bump the idle from 650rpm to 1100rpm for about 15 minutes completing a mini regen. Rarely, the truck will display that a manual parked regen is required. When that’s the case, you have to park and initiate the process by pushing the regen button on the dash. The truck will then climb in rpm’s to around 1300rpm maintaining that rate until the burn out of that DPF filter is completed. Diesel particulate Filter. It’ll then return to the normal ideal speed and you’re in your way.
In my case, I stopped and performed the manual regen. It completed in about 30 minutes and I was on my way. Right after I got back on the interstate bells and whistles went off on the dash starting that my truck has been fully derated. Basically rendered useless. Power was reduced to the point I couldn’t travel much more than an idle speed. I did so on the berm until the next exit. This happened on a Saturday morning south of Louisville. I had to sit there until I was towed to a Peterbilt dealer back up in Louisville on Monday. There, they pulled the DPF filter and had it sent out to be cleaned. They then forced a regen in the truck and sent me in my way. In the meantime another driver hooked up to my trailer and took it to Texas. I was dispatched to go back up to Chicago. Just after I got on the beltway around Indianapolis my truck kicked into a full derate again. Again, I got towed. This time to the Indianapolis Peterbilt dealer where my truck sat for a few weeks while they worked on it. It was determined that there was a bad wiring harness. The wiring harness was replaced along with the programming being updated.
That’s where the problems really began. After the update I then started experiencing issues with shifting under load, windshield wiper issues after changing lanes, side detection fault of the lane departure system, transmission faults, auto start function disabled, product pump issues, and other minor things. Most all of those have to do with programming. The transmission fault error is actually a problem with the stick on the column where you select D, N or Reverse. It was sent out to be fixed but they didn’t do it right.
After swapping trucks last week I found that I was still getting the transmission fault error and my auto start feature still didn’t work. Didn’t even have the chance to get it out on the road so I don’t know if there are other issues. Time will tell once I’m able to get back in it.
I was P O’d on a couple different levels. One was with the dealer that they didn’t very these corrections. The other that our shop didn’t verify that the dealer had done their job. All of this should have been done before I was ever dispatched to get back into my truck. It was 6+ hours of me moving all my crap, twice, only to end up back where I started. Now, I do get paid for my time but I can make a lot more money when I put miles behind me. I look at that as a completely lost day away from home.
The truck I’m currently in is exactly the same as mine. A couple years older and a lot more miles but it seems to run fine. I’m not really out anything while I wait per than the comforts that I built into my truck that made it my own.
Dealers service has went downhill since Covid. Shorter shop hours. Parts have become rare due to manufacturing issues and availability. There’s a lot that’s not under their control but it’s really hurting the industry as a whole. Our company had 150 rigs in order that were to have been delivered by last spring. Truck are still, slowly, coming in. I think they’re close to having the order filled but they’re soon to order another 150-200 to replace older models. We’re just one of many companies in the same situation.