It may not be new, but that doesn't mean they're familiar with it. Mom hasn't had a reason to use the Internet; Dad gets confused over how the same e-mails can be 'on' his laptop, his tablet, AND my laptop when he's visiting.
And then which streaming service or services do I choose? How do I choose between them on the stick?
Which service has TCM, both Hallmarks*, and Golf?
*After all, I'm not the only one in the house.
Yes, we do still have a wired phone as our a primary number. It's cheap, around $5 a month. I have found a few personal uses for the cell I'm given at work but should it go away, those apps aren't worth paying a cell bill myself. What I'm saving on cell charges makes up for at least part of the cable bill.
As to unwilling to change from cable, I admit inertia is a factor, although not the only one. It's not so much unwilling as uninterested. This unopened Roku stick has been on my desk for at least two months now. Maybe something will force me to open the box one day; maybe if I get quarantined? But even if I was unwilling to change, so what? It's my money.