The issue is the "we're being put in this position" blame shifting. No, you put yourselves in this position due to your own choices. Own it. The accountable answer is "We didn't anticipate the way group qualifying at drafting tracks would proceed with the new rules package. We're going to fix it and get it right, bear with us." That defuses the dissatisfaction and demonstrates actual leadership, rather than trying to cast blame at outside sources or down the food chain. It's simple, but requires a level of confidence and security. My opinion is Phelps has it, and Jim France likely has it too, at least behind closed doors when dealing with stakeholders. Brian France is a prime example of someone who didn't have it at all.